As a Senior Support Analyst, you will lead the charge in delivering top tier technical support in diagnosing, troubleshooting, repairing, and debugging intricate supply chain software solutions. Harness the latest technologies to anticipate and swiftly resolve technical challenges post implementation, stepping in when standard product support falls short. Drive quality as

Develop high quality, client specific enhancements in a timely manner. Analyze and resolve technical issues that arise throughout a customer implementation. Primary activities include enhancement development, testing, issues resolution, implementation, and post implementation support. Any of these activities may require onsite support. Participates in training to enhance

Closely collaborate with other members of the product marketing, field marketing, and shared services to ensure common go to market themes, sales enablement processes, and launches of our offerings. Develop product positioning and messaging to differentiate Manhattan solutions in the market. Communicate the value proposition of Manhattan solutions to the sales team and de

Develop and execute a comprehensive global mobility strategy in alignment with the organization's business objectives Lead day to day delivery of Global Mobility services including but not limited to international assignments (short term and long term), one way transfers and cross country commuting arrangements and global business travelers. Create and maintain global mob

Act as consultant to client in connection with Manhattan technologies to proactively troubleshoot and resolve more complex issues that arise post implementation involving supply chain software solutions for client specific modifications. Define client needs and develop plan for delivery of solutions. Perform detailed design for customer specific enhancements. Guide client

We create possibilities that move life and commerce forward Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what's possible, you've come to the right place. Serve as primary point of contact for client throughout the i

Partner with Executive Vice President, Sales (Americas), and account executives in negotiating our muti million dollar technology contracts across various industries (retail, wholesale, manufacturing, consumer goods, pharmaceutical, grocery, food and beverage, transportation, and government, ; Draft, or oversee drafting, of customer contracts; collaborate with and advise

Be an order shape r, a self driven problem solver, an accountable owner who meets with business users, conceptually understands their objectives and brings ideas and recommendations to them utilizing your creativity and curiosity . Utilize your expertise to advise and train Power BI Champions within the business teams, enabling them to self serve within the Power BI envir

Manage projects to include developing and delivering detailed solutions and for managing client relationships from technical and interpersonal perspective and ensuring the development and delivery of supply chain solutions to customers through software upgrades or additional rollouts. Lead problem identification, software specification, implementation, testing, client tra

Analyze and resolve functional issues that arise post implementation in connection with supply chain software solutions. Work with analysts to provide issue resolution utilizing supply chain technologies. Perform testing of client specific enhancements in a timely manner. Primary activities include client communication, testing, issues resolution, and post implementation

Assist in the management of a single software system integration project to include overall success of an implementation from inception to installation, including managing project scope, design, deliverables, issue escalation and resolution. Work closely with cross function teams including sales, R&D, product development and related. Ensure the development of professional

Senior project leader responsible for overall success of multiple software system integration projects including multiple product implementations of over $1 million revenue from inception to installation to include managing project scope, design, budget, resources, deliverables, client relationship, issue escalation and resolution. Work closely with cross function divisio

Drives new business and expanded business with existing customers Identifies, develops and potentially closes opportunities for Manhattan's software products and services Sells a portion of the Manhattan Associates Solution Suite Grows the market software and services revenues profitably and positions Manhattan Associates as market leader for supply chain solutions Establ

Step into an invigorating role as a Supply Chain Principal Support Analyst, where you'll be the driving force behind transformative projects that redefine customer experience. Take charge of project management, seamlessly coordinating every aspect of new customer modifications and rollouts, from inception to flawless installation. Elevate your impact by prioritizing issue

Manage aspects of our 24/7 complex SaaS system operations Partner with QE, Dev and Ops teams to ensure timely, accurate deployment of code across environments Manage the implementation and deployment of hardware systems to achieve optimal performance and high availability. Ensure achievement of standard SLAs for availability and response time Evaluates issues with the sys