Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Proactively engages with customers on retail branch floor informs and educates through various experiences including digital presentations provides efficient, accurate and courteous customer service. Maintains complete knowled

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Proactively engages with customers on retail branch floor informs and educates through various experiences including digital presentations provides efficient, accurate and courteous customer service. Maintains complete knowled

and Requirements vary based on job level . Expectations include Responsible for balancing electronic cash letters, including ITMs, Transit Checks, Remote Deposit Capture, and mobile deposits. Resolving any differences in a timely manner in accordance with the Bank's policies, practices, and procedures. Process the balancing of the ATM/ITM machines and posting to applicable

and Requirements vary based on job level . Expectations include Decisioning check and ACH items that have created an exception within a timely manner, per regulatory guidelines, the NACHA rules and in accordance with the Bank's policies, practices and procedures. Assists in the administration of the Banks Overdraft Privilege Program. Performs various processing activities

and Requirements vary based on job level . Expectations include Becomes a subject matter expert in the comprehensive digital banking offerings of Chelsea Groton, including Chelsea LIVE Video Banking, Video Banking ATM's (ITM's) and the suite of services offered through our online and mobile channels. Responds to Customer needs and questions regarding the operation of accou

and Requirements vary based on job level . Expectations include Work with branches, originators, and departments to ensure timely set up and disbursement of all new loans (Commercial, Consumer, and Residential) on core system, ensuring accurate data input and processes necessary ticket work. Reviews loan closing package to ensure compliance and accuracy. Work with departme

and Requirements vary based on job level . Expectations include p rocess and close all types of retail loan applications Real estate secured coordinate all aspects of retail loan closings from title order through closing including secondary market deliveries and post closing administration, in conformance with established Bank policies and procedures. Non real estate secur

and Requirements vary based on job level . Expectations include Coordinates quality control and targeted testing. Collects and aggregates data, analyzes, reports, and recommends enhancements. Manages the day to day activities of Vendor Management Bank wide, including due diligence, risk assessments, and Board reporting. Responsible for the Bank wide coordination of the Bus

Loan Servicing Manager (E4) Chelsea Groton is looking to hire a motivated and dynamic individual for our Loan Servicing Department. The ideal candidate will have an entrepreneurial spirit and be a motivated and personable individual willing to help customers achieve their financial goals by providing outstanding service in a professional manner through our various channel

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Organizes and implements branch standards, sales & service goals and objectives for all areas of branch performance; monitors and measures performance through reports, metrics, and formal/informal observations. Ensures the ban

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Proactively engages with customers inside and outside of the branch informs and educates through various experiences including digital and public presentations assists with branch events and initiatives, provides efficient, ac

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Originates residential loan products to meet sales and service goals. Cross sells the Banks various services whenever possible. Provides quality customer service throughout the mortgage origination process. Meets with, takes a

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Originates residential loan products to meet sales and service goals. Cross sells the Banks various services whenever possible. Provides quality customer service throughout the mortgage origination process. Meets with, takes a

and Requirements vary based on job level . Expectations include Reviews closing documents on Retail Lending loans for compliance. Enters quality control requirements into mortgage processing system. Follows up on missing or incorrect documentation. Responds to customer, attorney, and branch inquiries. Follows up to resolve problems and questions. Refers the more difficult

Performs any functions necessary, within scope of authority and expertise, to provide the highest level of service and responsiveness to customers. Originates residential loan products to meet sales and service goals. Cross sells the Banks various services whenever possible. Provides quality customer service throughout the mortgage origination process. Meets with, takes a