Crystal Management is seeking a talented IT Project Specialist (Systems Engineer III) to assist in fielding, integrating, upgrading, and supporting schedules and activities for deployed IT systems across the Air Force. As technical Field Engineering Representatives (FERs) for the Program Management Office, individuals in this position will facilitate communication between

Maintain the Inside Plant cable infrastructure to include conduit, cable trays, copper, coax, fiber and all associated elements in the Pentagon, Mark Center, & buildings within the NCR supported by JSP. Follow JSP and commercial best practice procedures, standards and/or provide Engineering Installation Plans (EIPs) required for installation of cable racks, wiring of the

Ensure the transport segment of the network is being monitored, maintained, and is operating as designed during their shift. Monitor and assign Remedy tickets and ensuring tickets are being resolved within the established Service Level Agreement (SLA). Handle all escalations. Provide Tier 3 support to the Network Operations Center (NOC). Support local area network (LAN) a

Provide guidance and advice to Agents on call center standards, protocols, and phone etiquette. Assist in managing team dynamics, individual employee issues, customer interaction and resolving simple complaints. Deliver initial, new, and refresher training content to contracted Agents. Act as an expert source of information for different product categories managed by DLC.