1. Customer Service Provide exceptional customer service to all patrons during their time in the Kitchak Lounge. Present a polite and professional demeanor when interacting with patrons and coworkers. Learn and share information with patrons about Guthrie shows, programs, and other offerings. Follow Guthrie policies and emergency procedures, directing patrons in the event

1. Housekeeping Services Carry out the cleaning and sanitation activities of the Guthrie Theater. Maintain a high cleanliness/sanitation standard of excellence. Complete work priorities, daily work lists, and routines which may include the following Window and glass cleaning Cleaning restrooms (including toilets and urinals) Vacuuming and sweeping Scrubbing and mopping fl

1. Building Maintenance Maintain the Guthrie property to ensure the building is functioning properly. Maintain boilers, chillers, cooling towers and all other equipment related to HVAC throughout the building. Assist the Building Engineer Manager with managing space temperatures. Respond to internal climate control requests. Maintain HVAC units including filter, and belt

1. Operations Management Provide day to day oversight and management of ticketing systems, processes, and resources as well as customer service operations, with regular reporting to the department director. Collaborate with department director on ticketed event set up and administration. Work collaboratively with the Marketing Department in proofing electronic and print m

1. Safety and Security Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism and other safety related incidents, reporting any unlawful or suspicious activity through established company procedures. Monitor access to premises and property including personnel, visitors, and patrons. Resolve situations calmly with tact and

1. Operations Support Oversee the theater houses prior to, during and following performances. Lead pre shift meetings with staff, volunteers, and colleagues from other departments regarding pertinent details for a performance or event. Ensure that all ushering staff and volunteers are assigned to necessary positions. Collaborate with House Management, Box Office Superviso