In this role, you will Be responsible for new customer acquisition, while being assigned a quota for iACV (incremental Account Contract Value) Own highly analytical and consultative sales cycles to win business in competitive vendor sourcing cycles with Twilio's messaging (e.g. SMS, MMS, WhatsApp, Facebook Messenger, Google Business Messages, Account Security, etc.), voic

In this role, you'll Research, qualify and build a data based perspective on product opportunities Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives Engage with the broader strategy of the Email Core Platform product team and their OKRs, and propose roadmap items and product opportunit

In this role, you'll Drive opportunities through the entire sales cycle from pipeline generation through to close and post sales Employ a value oriented sales methodology with a focus on use cases spanning customer data and marketing activation Build upon the growth & adoption of Segment in the Enterprise business segment Own the cross functional team from Pre Sales throu

In this role, you'll Work hands on in Workday configuration of several modules, focusing on Total Rewards; Advanced Compensation and Benefits. Research, design, advise and deploy best practices and how to effectively translate requirements into scalable realistic business processes. Works in a highly agile environment where processes are constantly developed out of ambigu

In this role, you'll Operate independently and self sufficiently, while also excelling in team collaboration and leadership when appropriate. Design and implement automated solutions to assess service health trends in order to minimize customer disruption and enhance overall system performance. Build internal tools that streamline software development processes across the

In this role, you'll Live by and champion our cultural values encompassed in what we call The Twilio Magic Collaborate with engineering and product management team members to help influence and improve our current product offering Develop end to end Salesforce solutions using Configuration and Customization APEX Class, Triggers, Visualforce pages, and Lightning components

In this role, you'll Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolio's customers utilizing Twilio Routing products and various routing profiles You will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the per

In this role, you'll Establish trusted working relationships with Commercial Solutions team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales. Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter

In this role, you will Lead, mentor, and manage the professional services team & leaders, fostering a culture of excellence and continuous improvement. Develop and implement strategies and procedures to increase the PS revenue with improved pipeline/forecasts. Drive transformative growth in fast paced environments by leading change in business strategy, service offerings,

In this role, you'll Guide your team through the adoption of new technologies and support a culture of learning. Refine our technical approach to building prototypes and testing them with customers. Mentor your team. With unknown unknowns and a changing technical landscape you must provide sound mentorship and guidance to your team to ensure they are successful in their r

In this role, you'll Be one of our go to email Subject Matter Experts for anything email related for the business Respond to deliverability related support escalations and deliver expert consultation on specific customer issues via Slack, and internal Zoom meetings. Conduct in depth investigations, reviews, and audits into email sending practices across our dedicated, sha

In this role, you'll Lead the Toll Free Verification Operations team, which is responsible for onboarding and reviewing Toll Free Verification submissions and ensuring they are compliant on Twilio's platform with Twilio's Acceptable Use Policy and/or Messaging Policy, as well as with current carrier and provider guidelines. Ensure your teams deliver excellent performance

In this role, you'll Assist project managers in various work streams on Slack and Salesforce Data management in Salesforce and other business systems, including auditing and resolving data integrity at a large scale. Work with program managers and team members to uncover process gaps and develop sophisticated solutions Understand, triage and fix existing system problems C

Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements. Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on

In this role, you'll Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics Develop, communicate, generate excitement for and obtain buy in o