The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer focused, pragmatic, and able to balance multiple tasks. Hours are full time, Monday through Friday. Location USA, Remote Job Responsibilities Provides technical support to customers via phone, chat, email, and other channels Educating teachers and administrators on how

Utilizing backend technologies like SQL and Aurora MySQL to manage and query databases effectively. Designing, implementing, and maintaining APIs to facilitate communication between various systems and services. Leveraging AWS cloud services for infrastructure provisioning, deployment, and management. Implementing serverless architecture using AWS Lambda for scalable and

Driving the planning, implementation, and growth of CAI's AWS cloud infrastructure. Collaborating with engineering and development teams to design and implement scalable software solutions optimized for AWS Cloud environment. Designing, implementing, supporting, and optimizing key architectural components Networking (VPC, WAF, ALB, NACLs, Security Groups). Compute (EC2, E

Head the design and implementation of complex, high availability systems spanning colocation data centers and cloud environments. Drive automation initiatives to streamline deployment, configuration, and maintenance processes. Provide technical expertise and guidance to resolve escalated issues and ensure timely resolution. Collaborate with leadership and product managers

Cambium's Success Services teams work across all Cambium businesses, providing critical support to employees and customers around the world. We help ensure that each individual and organization we work with receives the exceptional service Cambium is known for at every point in our engagement. Job Overview Cambium Learning is seeking an Assistant General Counsel, Data Pri

Manage SDLC projects from inception through implementation. Bridging needs from client requirements with solutions to meet the need. Comfortable working on multiple projects simultaneously, with an inherent ability to work well under tight timelines and have strong problem solving capabilities. Develop requirements, budgets, and schedules for the software development proj

Implement high performance, scalable and reliable software solutions in Python on Linux or Windows platforms Develop and deploy synchronous and asynchronous REST API web services using Python frameworks Develop effective methods of ML model testing during all stages development, deployment, and recalibration Train machine learning models, analyze performance metrics, and

Managing all aspects of complex, large scale assessment programs in a high security environment often with high stakes attached Managing the transition of large scale paper and pencil testing programs to an online, computer adaptive format while working closely with senior level clients at the State Department of Education Developing and implementing processes, procedures

Facilitate professional learning sessions for our educators Participate and support on boarding and ongoing internal training of our product Work collaboratively with internal peers to ensure the delivery of successful, engaging, and effective learning experiences Collaborate with implementation managers to understand the intention behind each session and customize as nee

Broadly speaking, our sales team manages a geographical territory to achieve all sales goals by leading and managing each step of a complex sales process including Delivering presentations to key school and district level stakeholders in a consultative and engaging manner that eectively communicates and articulates our pedagogy, research, features, and benets. Identifying

We would be open to interest in the following areas Marketing Services Trusted advisors for internal stakeholders and the liaison between internal contacts, creative teams and outside vendors Content Marketing Contribute to content marketing strategy across our team and content creation across demand/lead generation or customer marketing Regional Marketing Partnership wit

The Data Analyst (SQL) will be primarily responsible for the following Integrate data from multiple data sets, analyze and interpret complex data sets and make findings relevant and actionable for both internal and external stakeholders Sett up, deploy, configure, and monitor multiple systems Provide timely, accurate and reliable management reporting and analysis of data

Provides technical support to customers via phone, chat, email, and other channels Educating teachers and administrators on how to use products Create and update cases with customer inquiries via CRM systems Troubleshoot application and access issues for customers as needed Explaining reports and usage within programs to customers Report defects and feature requests to de

Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your s

Coordinate, deliver, and track implementation and professional learning services to a large K 12 customer base in an assigned geographic region to achieve all goals for retention and expansion Develop comprehensive, customized implementation plans in consultation with various identified stakeholders As part of the support for district and building leadership, provide guid