Inside the Role

We Take Care of Our Team

What You Drive at DCNA

Spare Parts Sales Strategy Development and Implementation:

• Develop and execute comprehensive sales strategies to increase spare parts revenue.

• Identify opportunities for market penetration and expansion.

• Collaborate with internal stakeholders to align sales efforts with organizational goals.

Customer Relationship Management and support:

• Cultivate and maintain strong relationships with customers to drive repeat business and foster loyalty.

• Provide training and support to customers on utilizing tools and systems for parts identification and ordering.

• Support customers in identifying the right part for their need and working closely with the spare parts support team.

Pricing Strategy and Management:

• Work closely with the central headquarters in Germany to develop and implement pricing strategies.

• Ensure competitive pricing for all parts demanded by customers.

• Monitor market trends and adjust pricing strategies accordingly.

Marketing and Promotional Activities:

• Develop and implement marketing campaigns to promote spare parts offerings.

• Oversee packaging and branding initiatives to enhance product visibility and appeal.

Cross-Functional Collaboration:

• Collaborate with technical support, material planning, and finance functions to ensure seamless operations within the spare parts department.

• Provide input on inventory management and demand forecasting based on sales insights.

Coordination of the DCNA Spare Parts WebShop:

• Collaborate with IT and development teams to define requirements and prioritize features and enhancements. Ensures the integration of the WebShop with other programs, such as BusDoc, the Bus Portal, to provide a seamless omnichannel experience for customers.

• Conduct regular user testing and gather feedback to continuously improve the functionality and usability of the WebShop.

Segment-Specific Process Development:

• Develop tailored processes for different customer segments, such as retailers and end consumers/customers, to optimize their experience and streamline transactions.

• Implement personalized pricing, discounting, and promotional strategies based on customer segmentation and purchasing behavior.

• Provide training and support to customers on navigating the WebShop and leveraging its features effectively.

Customer Segmentation and Targeting:

• Analyze customer data to segment the customer base according to various criteria, such as purchasing volume, frequency, and preferences.

• Develop targeted marketing campaigns and promotions to engage each customer segment and drive conversion.

• Monitor performance metrics and KPIs to evaluate the effectiveness of segment-specific initiatives and adjust strategies as needed.

Channel Integration and Coordination:

• Coordinate with other sales channels, such as direct sales and distribution partners, to ensure consistency and alignment across all touchpoints.

Knowledge You Should Bring

• BS/BA in Business Administration, Marketing, or a related field AND 2-4 of relevant experience OR 6 years of relevant experience in lieu of degree

• 3 years of proven experience in sales, marketing, customer service or related field

• Technical understanding of automotive components

• Strong understanding of pricing strategies and revenue optimization techniques

• Excellent communication and interpersonal skills, with the ability to build rapport with customers and internal stakeholders

• Experience with online platforms, webshops, customer portals etc.

• Strategic mindset with the ability to analyze market trends and identify growth opportunities

• Proficiency in utilizing sales and marketing tools and systems

• Ability to work collaboratively in a cross-functional team environment

• Strong organizational skills and attention to detail

• Flexibility to adapt to changing market conditions and business priorities

• Customer and solution orientated

• Teamwork and entrepreneurial mindset

Exceptional Candidates Might Have

• 3 years of experience in Aftersales sector within the automotive industry

• MBA

• Coach or truck SAP experience

• IT and digitalization projects/initiatives

#LI-CB1 #LI-Onsite

Relocation assistance will be provided to selected candidate if living outside the job location.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

YOU MAKE US - YOU MAKE THE DIFFERENCE

People are what makes us - everyone makes the difference at Daimler Truck. As one global team, we drive success: from conventional powertrains to the future of sustainable transportation. We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

It's your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving. That's why we rely on each other. We start with listening to your insights, thoughts, and ideas.

Let's unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact. It matters. This is what we call impact Culture.

Schedule Type:

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.