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At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Under general supervision, performs a variety of operational tasks for complex processes or functions. Takes accountability for entire process from receipt of work to resolution and closure, researches issues as they may arise and analyzes information as needed. Exercises sound judgment within guidelines. Tasks may require coordination of information among various operational areas as well as business lines. Effectively communicate with customers in alignment with Associated Bank's brand standards. Acts as escalation point for less senior technicians for complex issues or transactions and provides training as needed. Identify and report fraud to manager and Financial Intelligence Department when necessary. Maintain compliance with all regulations and rules pertaining to operational area. Identify efficiency opportunities and bring forth ideas to leadership for review.Job Accountabilities * Receive/review incoming work, prioritize accordingly and contact appropriate resources as needed to meet SLAs. * Minimize risk by following all regulations and rules pertaining to operational area and report deficiencies to leadership. * Assist in the development and presentation of training. * Escalate suspected fraud to Financial Intelligence Department and leadership for resolution. * Enter transactions into PC, verify accuracy; and balance general ledger accounts/applications. * Resolve complex customer issues using multiple resources and records. * Perform fast, effective, accurate, and courteous service to customers and banks. * Prepare, edit, distribute, and/or correct specialized and/or complex documents. * Provide regular reports on customer feedback and trends in problems or situations involving various product activities. * Review processes and procedures for accuracy and efficiency opportunities and recommend to leadership, as applicable. Education Associate's Degree or equivalent combination of education and experience Business Preferred Associate's Degree or equivalent combination of education and experience Finance Preferred Experience 2-4 years Business, Finance or Operations Required 3-5 years Banking, Financial Services or Operations PreferredIn addition to core traditional benefits, we take pride in offering benefits for every stage of life.
Retirement savings including both 401(k) and Pension plans.
Paid time off to volunteer in your community.
Opportunities to connect with others through our diversity-focusedColleague Resource Groups.
Competitive salaries with professional development and advancement opportunities.
Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.
Personal banking, loan, investmentand insurance benefits.
Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.
Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.
Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the interview process.
Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.
Associated Bank isPay Transparencycompliant.
The employment policy of Associated Banc-Corp, and its subsidiaries and affiliates ("Associated") provides equal opportunity to all persons. We support a diverse and inclusive work environment where colleagues are respected, treated fairly, and given equal opportunities to perform to their fullest potential. We believe it is only with a diverse and inclusive workplace that the organization can truly perform at its best, carry out its vision, and make a difference for the communities we serve.