• Lead and manage the ramp operations team, providing clear direction and guidance to the Ramp Lead and agents to ensure optimal performance and adherence to operational standards.
• Ensure strict compliance with all safety procedures, regulations, and industry standards, including those set forth by regulatory agencies such as the FAA.
• Review and enforce adherence to company policies, safety alerts, learning notices, and procedural changes to maintain a safe operational environment.
• Proactively identify and address any safety concerns or hazards, taking corrective actions as necessary to mitigate risks and ensure the well-being of personnel and aircraft.
• Serve as the primary point of contact for communication between ramp personnel, airport authorities, airline representatives, and other relevant stakeholders, effectively managing all communication channels.
• Communicate important updates, procedural changes, and safety information to the ramp team, ensuring clear understanding and compliance with operational requirements.
• Monitor operational performance metrics, such as on-time performance, turnaround times, and safety incidents, and implement strategies to improve efficiency and effectiveness.
• Conduct regular audits and inspections of equipment, facilities, and procedures to ensure compliance with safety and operational standards, identifying areas for improvement and implementing corrective actions as needed.
• Oversee the training and development programs for ramp agents, ensuring adherence to safety protocols, professionalism, and ongoing skill enhancement.
• Implement performance evaluation processes, providing comprehensive feedback to ramp agents and identifying areas for improvement.
• Foster a positive and collaborative work environment, promoting teamwork, safety awareness, and a strong work ethic among all ramp personnel.
• Implement process improvements and best practices to address performance gaps and optimize ramp operations, driving continuous improvement initiatives to enhance overall efficiency and effectiveness.

• Bachelor's degree in Aviation Management, Business Administration, or a related field preferred. 5-8 years related work experience; or any equivalent combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
• Minimum of 5 years of experience in ramp operations management, preferably in the aviation or airline industry.
• Proven leadership skills with experience in managing and developing teams in a dynamic operational environment.
• Strong knowledge of safety regulations, industry standards, and operational procedures related to ramp operations.

• Proficiency in Microsoft Office Suite and other relevant software applications.
• Excellent communication skills, both verbal and written, with the ability to effectively communicate with diverse teams and stakeholders.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work effectively under pressure, prioritize tasks, and make sound decisions in a fast-paced environment.
• Excellent problem-solving and decision-making abilities, with a proactive approach to identifying and addressing issues.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire teams to achieve operational excellence.
• Commitment to safety, with a focus on creating and maintaining a culture of safety awareness and compliance.
• Strong analytical skills, with the ability to analyze data, identify trends, and implement strategies for continuous improvement.
• Customer-focused mindset with a dedication to delivering high-quality service and exceeding customer expectations.
• Adaptable to changes in the work environment and able to deal positively with frequent change.
• Ability to work both as a team and/or independently.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• No travel restrictions.

COMPANY BENEFITS

• Medical, Dental and Vision
• Company Provided Short Term and Long Term Disability Insurance
• Company Paid Life Insurance & Accidental Death and Dismemberment
• 11 Paid Holidays + Your Birthday
• PTO - Minimum 3 weeks per year
• Annual Profit Sharing Bonus
• 401(K) and Roth Matching
• Employee Assistance Program
• Tuition Reimbursement
• Free Safety Shoes and Prescription Safety Glasses

This is a management position
This is a full time position