Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC we use our unique expertise, capabilities, breadth and perspectives to open up new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.

The purpose of a Knowledge and Change Manager is to ensure changes required to Contact Center and broader Wealth & Personal Banking front line staff process and procedure are delivered with appropriate change controls, communications, and design that makes it fast an easy for employees and clients to interact with the bank. The role holder will support or lead delivery of system/technical, process/procedure and operational change initiatives supporting Wealth & Personal Banking front line staff. They will support change and/or organize resources to ensure day to day expectations can be met, suggesting and implementing improved ways to tackle issues in the future. They will act as a key interface with other business areas in support of Contact Center, Direct Relationship Team and Wealth Centers.

As our Knowledge and Change Manager you will:

• Lead, control, priorities and implement changes required to Wealth & Personal Banking procedures, processes and systems
• Make recommendations to improve/streamline current change practices to improve the customer experience, team productivity, and/or reduce costs
• Maintain contact with stakeholders to identify and communicate business performance, status and potential risks
• Drive a high performance culture through strong leadership and effective people management
• Ensure change control processes are effective and propose improvements/efficiencies as required
• Ensure consistency of service provided across all sites and maintaining compliance with external regulatory requirements, internal control standards and group compliance policy
  

For this role, HSBC targets a pay range between $60,000.00 and $107,000.00.

The final fixed pay offer will depend on the candidate and a number of variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.

Youll likely have the following qualifications to succeed in this role:

• Excellent understandings of Wealth &Personal Banking products, services, systems and processes e.g. procedures, processes, systems used, products sold, reward structures, regulatory requirements set stretching goals for self and team and delivering them with courage and tenacity
• Proven experience delivering change using appropriate systems, tools, communication, delegation and planning skills
• Excellent decision making and problem solving ability
• Ability to motivate and lead people, employing appropriate management styles
• Ability to coordinate a wide variety of solutions, bringing a breadth of experience to the business, seeing the wider implications at all stages

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the U.S. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.


As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming, diverse and inclusive work environment. You will be empowered to drive HSBC's engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You'll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

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All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.