Job Information

LOCATION OF (2) POSITIONS TO BE FILLED: DEPARTMENT OF HUMAN SERVICES, REHABILITATION SERVICES DIVISION RUTHERFORD COUNTY

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This is an on-site position

Qualifications

Education and Experience: High school diploma or equivalent and one year of full-time experience in customer service, clerical, teaching/instruction, teaching assistance, training, social services, or in providing services to individuals with disabilities.

Substitution of Education for Experience: Additional qualifying college coursework in education, social or behavioral science, business management, or other related field may be substituted for the required experience.

Necessary Special Qualifications: Applicants for this class must:

1.Possess and maintain a valid motor vehicle operator's license.
2.Complete a criminal history disclosure form in a manner approved by the appointing authority;
3.Agree to release all records involving their criminal history to the appointing authority;
4.Supply a fingerprint sample prescribed by the TBI based criminal history records check;
5.Submit to a review of their status on the Department of Health's vulnerable persons registry.

Summary

This classification performs vocational support services work of average difficulty. An employee in this class is responsible for assisting students with adjusting to campus life, providing support for learning and training opportunities, and monitoring the health and wellness of the students. This classification performs responsibilities at the entry level under general supervision. This classification differs from that of the DHS Vocational Training Assistant in that incumbents of the latter are responsible for providing training support to students and faculty and supervising student activities within the classroom.

Responsibilities

1.Assists students and families by completing paperwork, providing information on campus life, conducting tours of campus, and providing guidance on tasks to be completed during orientation.
2.Provides guidance and instructions to students on Activities of Daily Living, conducts wellness and safety room checks, and makes referrals to other support staff as needed.
3.Conducts regular dorm and apartment meetings to provide information on general health, safety and emergency procedures, campus information, and to empower students to identify and solve problems.
4.Monitors students on campus. Engages and interacts with students to identify safety concerns and encourage participation in campus activities. Evacuates students in emergency situations and conducts roll call.
5.Provides opportunities for students to improve communication and leadership skills through trainings and volunteer opportunities within the campus residential program.
6.Identifies and addresses emergent student health concerns after the campus wellness center closes. Provides transportation to an urgent care clinic or hospital if necessary.
7.Accompanies and transports students to off-campus locations for recreational and social activities.
8.Maintains, documents, and updates student living information and forms.
9.Identifies safety and health concerns throughout campus and submits maintenance requests as needed. Conducts general cleaning and sanitizing of dorms, apartments, and common areas.
10.Consults with case managers and other support staff regarding observations and student needs. Provides documentation on student observations, progress, group activities, and leave plans.
11.Observes students in the self-administration of medications. Provides verbal guidance and documents students progress towards independence. Notifies nursing staff of concerns for additional training and support.
11.Models and instructs on appropriate professional and social behaviors. Empowers students to solve problems and resolve conflicts. Offers mediation when necessary.

Competencies

-Knowledgeable in basic mathematics and best customer services practices.
-Skilled in active listening and learning and planning and priority setting.
-Skilled in basic computer operations, making quality decisions, and solving problems.
-Ability to effectively communicate orally and in writing with sensitivity to problems.
-Ability to work in a team environment.
-Competent in understanding others and acting with integrity and trust.

Tools & Equipment

-General office equipment
-Computer/laptop/tablet
-Multifunction printer (print/scan/fax/copy)
-Motor vehicle
-Adaptive technology
-Cleaning supplies and equipment
-Household appliances
-Interactive whiteboards and displays

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.