IT - Quality Assurance

Full Time

78273BR

Job Summary

The Quality Assurance (QA) Manager will oversee the activity of the quality assurance department and staff, developing, implementing, and maintaining a system of quality and reliability testing for the organization's products and/or development processes. QA deliverables and management involve the production and supervision of all outputs associated with Quality Assurance (QA) processes. These may include test plans, test cases, bug reports, and QA Metrics, among others.

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.

For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The Integrated Applications Group is within the Clinical Systems Department. The team consists of 5 groups including Technology Apps, Departmental Apps, Customer Engagement Apps, Application Security and Application Testing/QA. The Integrated Applications team is involved in the design, building, testing, and implementation of clinical application systems. The team provides support to clinical users through knowledge of clinical processes, documentation needs, workflows, and clinical practice standards, when adapting software to meet their needs. The team also works with clinicians to create or adapt written protocols, prepares detailed specs encompassing clinical processes, information flow, risk and impact analysis. They also provides customer service, troubleshooting, and maintenance.

Required Qualifications

• Bachelor's degree in a related area and/or equivalent experience/training.
• Typically 2-5 years of experience managing an information technology organization.
• Familiar with Unified Functional Testing (UFT) automation scripts
• Completed Eggplant developer certification
• Demonstrated skill in managing technical staff.
• Experienced in leading change management activities and managing their impact across the unit or department.
• Experience of analyzing buy vs. build procurement for products for effective and efficient technology use.
• Uses and applies advanced quality assurance principles, theories and concepts to manage functional area(s) and provide quality assurance recommendations and solutions.
• Requires knowledge of policies and procedures and the ability to determine a course of action based on these guidelines.
• May be called upon to initiate quality improvements and clearly understand the needs and concerns of the user groups in the organization and apply knowledge to better meet those needs.
• Thorough knowledge of the subject area is sufficient for strategic planning, technology assessment, and direction.
• Experience in the management of ongoing technology infrastructure acquisition and expansion, including the identification and integration of suitable emerging technologies.
• Thorough knowledge of technical concepts and basic operating principles of data communications, computer hardware, vendor IT products, and software.
• Ability to understand the process involved in adapting, integrating, and modifying existing programs or vendor-supplied products for use within the technical environment.
• Excellent oral and written communication skills, including the ability to effectively present technical topics to individuals and groups with potentially varied levels of technical sophistication.
• Strong knowledge and understanding of service delivery principles.
• Strong experience with developing and implementing solutions with industry-leading automation systems

Preferred Qualifications

n/a

License/Certification

• Completed Eggplant developer certification

About UCSF

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.

Consistently ranked among the top 10 hospitals nationwide by U.S. News & World Report - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

Health

Job Code and Payroll Title

005938 QA RELEASE MGT MGR 1

Job Category

Clinical Systems / IT Professionals, Supervisory / Management

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

Flexible (combination of onsite and remote work), Mission Center Building (SF), San Francisco, CA

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday