Title: Loan Compliance Specialist

Department: Finance and Risk Management

Reports to: Compliance and Risk Manager

FLSA: Non-Exempt

Job Grade: 10

Job Purpose: This position provides services to members and the credit union by ensuring, supporting, and testing compliance with internal policy, procedures, and regulatory legal requirements to prevent unsafe, unethical, illegal, or improper conduct on all lending products and services. Additionally, this position serves as a loan compliance resource for other departments to assist with ensuring the credit union maintains compliance with applicable lending-related laws and regulations.

JOB SPECIFIC RESULTS

1. Policies and Procedures: Assist in the facilitation of policies and procedures related to loan operations by communicating loan-related, regulatory changes and sharing recommended changes in policies and procedures to senior management, the Supervisory Committee, and the Board of Directors (Board), as needed.
2. Risk Analysis: Assist the Compliance and Risk Manager in development of an annual Compliance Risk Assessment and corresponding risk-based, Compliance Review Schedule for loan-related areas targeting regulations, products and services, processes, and branches; participation in updates as new risks emerge or identified risks levels fluctuate; collaborate with the manager on developing the frequency of internal loan-compliance reviews/transactional testing.
3. Compliance Management System (CMS) Reviews: Identify and chart transaction processes; determine adequacy of loan-related policy and procedures (existing and proposed) in relation to those identified processes; assess adequacy of employee training; and conclude upon employee accountability and management oversight with support from transactional testing (see below for transactional testing expectations).
4. Transactional Reviews (expectations): Conducts risk-based loan reviews with an appropriate level of transactional testing/sampling; determine root causes of identified issues with classification of those findings between errors and violations of laws and regulations with management responses and corrective actions collected. Tracking of all issues will be maintained for analysis and accountability. Follow-up testing on corrective action implementation to be performed with goal of assessing timeliness, effectiveness, adequacy, and sustainability of implemented corrective actions with reporting. Transactional testing will include consideration of the Quality Assurance process, as needed. Consultations based on testing to be performed with senior management on complex, loan-related compliance issues and with Marketing on potential lending-related advertising, which could include attendance at the CCB.
5. New Loan Products: Participate in the review of all new loan-product offerings to ensure regulatory compliance and actively work with the Loan Department and Marketing Department on Credit Union promotions/advertising of new products; participate in the CCB oversight of new products (from initiation of the product request, due diligence, thru final approval); and follow-up on new products after implementation.
6. Privacy: Maintain satisfactory knowledge regarding the Graham Leach Bliley Act for Privacy and act as a resource for lending staff and assist the Information Security Officer, as needed, on any potential investigations of sensitive information violations within loans.
7. Record Retention: Assist with the development of record retention policy and procedures for loan-related compliance with all Federal and state regulations/requirements as well as internal retention guidelines (acts as a resource to Loan Operations). He/she will tests record-retention compliance as part of transactional testing.
8. Training: Work with the Compliance and Risk Manager, the Training Department, Human Resources, and other management to develop a timely and effective regulatory compliance training program for new and existing employees, managers, and Board while also acting as a resource for all loan-related Subject Matter Experts.
9. Complaints: Assist the Compliance and Risk Manager in the investigation of loan-related complaints and perform follow-up on those complaints to determine the timeliness, effectiveness, and adequacy of corrective actions, including transactional testing if needed.
10. Vendor Management: Assist the Compliance and Risk Manager in the Vendor Management Program by maintaining and sharing any vendor-related information discovered during compliance reviews and discussions with loan personnel.
11. Internal/External Audits or Reviews: Assist in gathering requested loan-related documents and transactions; review completed, loan-related audit reports compiled by internal or external auditors while tracking all findings for analysis of trends and accountability; assist in the implementation of corrective action, as needed, to maintain compliance with laws, regulations, or internal policy; and perform follow-up on corrective actions. Written findings will be reported to the Compliance and Risk Manager, senior management, Supervisory Committee, and Board, as needed. External reviews includes those performed by Regulatory Agencies.

GENERAL STAFF RESULTS

• Maintains member and employee confidence and protects operations through information confidentiality and sharing on a business-related, as-needed-basis only.
• Engages in problem resolution by clarifying the members and/or employees complaint, assisting in determining the root cause, identifying solutions, implementing corrective actions, and aiding in follow-up to ensure resolution while keeping the Director of Risk Management and Compliance/Risk Manager informed.
• Complies with UKFCU policies and procedures by enforcing and adhering to UKFCU procedures and Board-established policies.
• Complies with federal, state and local regulations and legal requirements by enforcing and adhering to requirements.
• Maintains professional and technical knowledge by maintaining an awareness of competitors rates and terms along with industry trends and technology, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.
• Attends staff meetings.
• Identifies opportunities to attend training (internally or externally; in-person or online with webinars or seminars) that enhance skills while maintaining knowledge of new products that could assist in improving operational effectiveness.
• Contributes to a team effort by accomplishing corporate and individual goals and other related results as needed.

KEY COMPETENCIES

• Professionalism in all communications.
• Commitment to the Credit Union movement and philosophy.
• Integrity in all actions.
• Ability to identify the needs of the member and provide services to meet those needs.
• Accountability to established metrics and performance goals.

MINIMUM REQUIREMENTS

• Five to seven years of similar or related experience monitoring
• 2-year Associates Degree in Business Administration, Accounting, Finance, or related field, or equivalent experience.
• CRCM or comparable certification preferred.
• Ability to organize and prioritize upcoming job responsibilities between CMS reviews, transactional testing, reporting, and committee attendance while exhibiting the capacity to self-start as issues or opportunities arise and capability to complete reviews in a timely and efficient manner.
• Ability to analyze, explain, and communicate complex issues concisely and effectively to all levels of the organization with format and structure to match audience.
• Ability to remain professional in all situations while presenting both positive and negative findings.
• Ability to interpret regulations according to the literal word and the spirit of the language.
• Ability to apply regulations to current situations and provide guidance on best practices.
• PC spreadsheet proficiency, general word processing, ten-key calculator, and computer keyboarding experience including Word and Excel skills; ability to learn new technological skills as needed.
• Ability to communicate with others one-on-one and in groups, fielding questions and responding to complaints.
• Ability to motivate and influence others, foster sound relationships, present a trustworthy and diplomatic image, and deal effectively with others concerning topics of a personal or sensitive nature.
• Ability to add, subtract, multiply, and divide all units of measure using whole numbers, fractions and decimals with American currency; and to apply these concepts to practical solutions.
• Ability to compute rate, ratio, and percent with American currency; and to apply these concepts to practical solutions.
• Ability to define problems, collect data, establish facts, and draw conclusions while dealing with a variety of abstract and concrete variables.
• Ability to write reports, correspondence, policies and procedures, and possible work instructions while exhibiting grammatically-correct documents.
• Ability to work independently and self-start.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee will regularly be required to do the following:

• Alternate between a sitting and standing position with flexibility to stoop, kneel, crouch, or crawl, if needed.
• Ability to enter text or data into a computer by means of a traditional keyboard.
• Express or exchange ideas through spoken word to impart oral information to management and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
• Ability to hear, understand, and distinguish speech and/or other sounds.
• Ability to see both up close and a distance along with the ability to adjust focus while also having good color vision, peripheral vision, and depth perception.
• Gross manipulation abilities for seizing, holding, grasping, turning, or otherwise working with the hand(s) while also having the ability to handle/feel objects, tools, or controls.
• Fine manipulation abilities for touching, picking, pinching, or otherwise working primarily with fingers.
• Reaching or extending hands and arms while occasionally lifting and/or moving up to 25 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee will be required to work indoors in a climate controlled office setting. The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MENTAL DEMANDS:

The mental characteristics necessary to competently perform this job include the occasional need to be persuasive, use good judgment; and the continuous need to use perception, memory, and reasoning ability.

*The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.

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UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters ishere. Please also see the 2015 Supplemental EEO Posterhere.

The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.

Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contactrecruiting@ukfcu.orgto let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work arrangements. (Maximum of two days remote, three days in-office). To be eligible for the program, employees must complete a minimum of 6 months of continuous, regular employment, be in good standing, and submit a formal hybrid work application prior to being eligible for hybrid work, pending supervisor approval. Work schedules will be established by the employee's supervisor according to business needs. Working locations and schedules may be altered at management discretion.