Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Service Manager Benefits

• Medical, Dental & Vision Insurance
• Paid time off and Vacation
• Short/Long Term Disability
• Growth Opportunities
• Paid Training
• Family-owned and Operated
• Health and Wellness
• Above-average Industry Pay

Service Manager Position Purpose

Responsible for morale, safety, efficiency, and profitability of the Service Department while overseeing all branch service personnel, advising, and making recommendations for changes or improvements.

Service Manager Essential Functions

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Develops and achieves annual goals and objectives for the service department to include expected billings for labor based on sales estimates, rental contracts, and equipment sales
• Oversees product service managers and all branch service personnel; ensures all personnel actions are appropriate and timely, including annual and quarterly performance reviews, training, safety and disciplinary measures; fosters good employee morale by personal contact and timely follow-up on employee suggestions, issues, and concerns
• Ensures that proper communication channels, records, reports, and procedures are established and followed
• Controls time spent on repairs to ensure maximum efficiency and productivity
• Ensures that necessary shop tools and equipment are available and maintained in good order
• Organizes and recommends training programs and meetings for staff, either as a company function or in conjunction with manufacturers' service representatives
• Evaluates weekly the performance of the service department against planned goals and objectives and adjusts accordingly including WIP, Rental Turns and Used Turns
• Ensures the Service truck fleet is in proper mechanical and safe operating condition and supervises the economical use of vehicles in the performance of service work
• Engages in the daily use and implementation of company's organizational tools, ERPs and support software
• Maintains and fosters good working relationships with manufacturers' representatives
• Acquires and maintains knowledge of all warranty programs of represented manufacturers. Works with warranty operations to ensure accurate and timely submission of warranty work and prompt follow up on rejections and receivables
• Supports and administers company policies and procedures as established
• Monitors and oversees safety processes and procedures and promotes safety to all service employees. Initiates measures as necessary to ensure maximum safety of service employees
• Performs other job-related duties as assigned

Service Manager Minimum Qualifications

• High School or Equivalent
• Five (5) years' experience as a Service Technician and Two (2) years in a supervisory position
• Experience or training in bestmanagement practicesand concepts,or the willingness and ability to obtain such training and apply it in an acceptable and approved manner
• Exceptional Interpersonal skills and excellentcommunication skills

Service Manager Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold andwet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform maintenance on equipment for extended hours with continual mounting and dismounting throughout the workday
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.