Education: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. The ability to read and write English and make arithmetic calculations for successful job performance. Completed coursework or training in sociology or psychology is desirable.
Experience: Any combination of education, training and experience which would provide the opportunity to acquire the knowledge and abilities listed. Normally, one year experience at the level of a Human Services Aide I or equivalent would provide such opportunity.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
Special Requirement: Designated positions will require the ability to speak and write a specified foreign language in addition to English.
Working knowledge of: needs, problems, attitudes and behavior patterns of persons with varying socio-economic issues and backgrounds, and of the total community; policies and procedures of the Human Services Department.
Knowledge of: cultural and human behavior to effectively deal with ethnically diverse clients and professional staff; modern office procedures and practices; services offered by the Human Services Department; standards of client confidentiality.
Ability to: relate well to a wide variety of members of the community, including those with mental health or chemical/alcohol dependency challenges, and to representatives of public and private organizations; understand and interpret procedures and guidelines consistently to clients; complete necessary documentation and paperwork; work cooperatively and effectively with people from a wide variety of backgrounds including those with legal and family problems; apply knowledge of policies, procedures and services of the Human Services Department and standards of client confidentiality; understand and act upon mandated child abuse reporter regulations; operate modern office equipment, including copiers, fax machines, printers, and computers; perform data entry using basic keyboarding skills; read and write English and make arithmetic calculations; communicate effectively both verbally and in writing and to understand and follow oral and written instructions.