LOCATION: RISE Center, Oak Park, IL 60302

DEPARTMENT: Equity & Inclusion

SHIFT: 8:00 AM - 4:00 PM

JOB SUMMARY: NON-UNION

The Nurse Coordinator II is responsible and accountable primarily for the overall management of patient care in the Respite Center - RISE, working closely and directly with the Clinic Manager and the Attending Physician for the Center for Health Equity and Innovation. Maintains, coordinates, and provides a safe, effective individualized nursing care for patients and supportive care to significant others and assisting in implementing plans of care and patient education. Evaluates nursing care delivery for patients in respite center. Identifies patients presenting with complex care requirements and provides education and support to the patient, significant other and staff. Oversees the work of the medical assistant with provision of patient care services within the setting. The Nurse Coordinator II is accountable for adherence to patient practice standards, quality improvement, and regulatory compliance. Responsible for day-to-day management of care in the center. Implements approved clinical practices and standards, in accordance with compliance and regulations.

This position is exempt from Career Service under the CCH Personnel Rules

This is a grant-funded position. The ARPA - Housing for Health grant will expire on

December 31, 2026

TYPICAL DUTIES:

• Performs initial and ongoing patient assessments and clinical intakes of new patient into the program.
• Analyzes data and formulates a problem list and individualized plan of care, considering cultural and spiritual values of the patient.
• Provides on-going client clinical care coordination with discharging hospitals, pharmacies, homecare agencies, and primary/specialty care clinics.
• Elevates patients' clinical concerns with RISE physicians.
• Assists patient with self-management of medical problems including but not limited to administration of intravenous antibiotics, wound dressing changes, and adherence to prescribed medications.
• Prioritizes interventions according to patient needs.
• Ensures proper documentation of patient progress in data management system by monitoring, reporting, and recording changes in patients' conditions; support medical assistant adherence to documentation standards. Plan of care includes nutritional, educational, functional, social support, discharge teaching and psychological issues.
• Works with multidisciplinary team members to assess, implement, plan and evaluate nursing care plans.
• Coordinates telehealth visits.
• Provides written hand-offs to agencies receiving discharged patients.
• Evaluates the plan of care in terms of expected outcomes.
• Assists patient with establishing and working towards meeting self-management goals.
• Tracks patient's self-management progress.
• Builds and establishes a therapeutic nurse-patient, nurse-family, nurse-community relationship.
• Schedules and conducts nurse visits/care management visits on selected patients.
• Evaluates and documents outcomes of patient teaching.
• Schedules and conducts nurse visits/care management visits on selected patients.
• Assess and documents patient health literacy.
• Operates clinical equipment necessary for providing patient care in the health center.
• Performs and/or directs basic life support.
• Applies principles of infection control and safety.
• Collaborates with patient/significant others, and health care team members in planning nursing care during hospitalization and for discharge.
• Demonstrates sensitivity to the cultural diversity, gender and sexual orientation of patients being served.
• Supervise medical assistants, including directing plans of care and supporting MAs in delivery of quality care.
• Problem solving patient issues related to access to care.
• Assists with the development of standards of nursing care, audit criteria and patient instruction sheets.
• Collaborates with Clinic Manager as required to resolve issues that may impact the operation of the center or patients.
• Works and communicates effectively with a variety of individuals.
• Delegates, coordinates, and monitors patient care given by other levels of nursing staff.
• Attends conferences, seminars, and workshops to gather information that will enhance patient care delivery and experience.
• Maintains the documentation and record keeping system incompliance with external agency requirements.
• Provides clear, concise documentation of the assessments, including patient education.
• Documents all significant changes in the patient condition.
• Works with internal and external referral sources to ensure referral capture with excellent outcomes and comments.
• Handles Patient Complaints and initiates Recovery; documents, tracks patient concerns and conducts patient interviews and follow-up.
• Converses and engages patients to collect feedback and to address concerns related to patient experience.
• Develops and implements evidence-based standards of clinical practice to ensure 24/7 excellent service and care delivery for patients receiving care in the center that is evidenced by and the Triple AIM (excellent quality and service and efficiency)/ simultaneously improving the health of the population, enhancing the experience and outcomes for the patient, and reducing per capita cost of care. Assists in delivery of patient care and quality improvement. Organizes and assists staff to promote the rapid response to change in case flow and medical emergencies. As assessed through data from IT system and direct observation.
• Ensures that patient care is delivered within CCH established service standards, regulatory requirements, and professional standards of care.
• Ensures that staff is oriented, trained, and competent to provide excellent safe patient care and service.
• Tracks clinical performance indicators and develops action plans.
• Ensures care is coordinated across the continuum to promote positive patient outcomes and efficiency.
• Oversees development of training and competencies.
• Identifies opportunities for process improvement and initiates improvement efforts within the clinic/service to increase or exceed established metrics.
• Ensures appropriate patient education and engagement strategies are implemented.
• Maintains environment of care in accordance with regulatory and licensing standards.
• Ensure that equipment is in good working order or tagged if not working.
• Assists as required with new patient initiatives.
• Responds to medical emergencies in the clinical area.
• Schedules clinical and support staff based on patient care need; Approves payroll.
• Ensures that interdisciplinary staff, contractual staff, students, and volunteers meet key CCH performance requirements.
• Resolves conflicts between staff.
• Maintains relevant personnel files.
• Works with Human Resources to ensure the proper documentation, maintenance of Worker's Compensation, FMLA records, and to ensure practice compliance with all local, state and federal laws and guidelines including OSHA, ADA, FMLA and regulatory requirements, including IDPH, CMS and The Joint Commission.
• Ensures compliance with HIPAA, emergency, and disaster preparedness communication, MSDS (global harmonized system), sexual harassment, universal precautions, confidentiality, security, and privacy.
• Ensures compliance with annual staff training and documentation requirements.
• Ensures all clinical staff is current on licenses, CPR, and other job requirements.
• Performs all other duties as assigned.