Key Responsibilities

• Provides exceptional customer service to customers over the phone, email and Salesforce to help customers experience.

• Perform daily operations responsibilities including online public record and phone research of property taxes and/or assessments/fees.
• Oversee day to day operations in a fast-paced production environment that services, supports, and mitigates risk for property tax.
• Lead and participate in meetings, providing advice and guidance on the direction of product and processes.
• Collaborate with customers, team members, and vendors to ensure a solid and well-rounded understanding of products and development needs.
• Collect and interpret public record data relating to property tax.
• Respond and follow up on property tax payment status or property tax liens.
• Coordinates communication with onshore/offshore vendors.
• Document and resolve mid to high level escalations.
• Ability to express ideas both verbally and in written form in a clear, concise, and professional manner.

Job Complexities & Impact

• Works independently for most aspects of the job.
• Typically exercises judgment within defined policies and procedures over a broad area.
• Ability to multitask, prioritize, and respond quickly in a fast-paced environment.

Supervision Received or Extended

* No formal supervisory responsibility of direct reports but will own the process and act as resource to less experienced team members.

Knowledge and Skills/Technology Used

• Extensive customer service experience
• Strong leadership
• Internet savvy Experience with public information on the internet / Strong computer skills with working knowledge of public record information
• Strong Excel skill set
• Strong investigative, research, and problem-solving skills
• Verbal and written communication skills
• Detail oriented with a moderate degree of technical aptitude
• Talent for quickly learning new tasks
• Proactive team player and process improvement focused
• Ability to manage multiple tasks and respond quickly to emergent problems
• Knowledge of industry terminology
• Able to read and decipher legal descriptions

Typical Education

• High School diploma or equivalent

Typical Range of Experience

• Ideal candidate would have knowledge of HOA, legal description, subdivision, fees, management companies. Has broad geographic knowledge of Texas state practices and property tax requirements.
• Typically requires 5+ years directly related experience and a demonstrated mastery of resources, skills and knowledge.

Pay Range: $51,465 - $89,535 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.