Scope

Direct Reports and Budget Responsibility

Number of Direct Reports: Manages 4 to 20 exempt and non-exempt employees who support registration, sourcing, housing, contracting, planning, hosting and budget development for dedicated accounts.

Budgetary Responsibility: No

Level of Responsibility

Works under general supervision or direction (employee consults with manager regarding unusual situations)

Reporting and Working Relationships

Title of Manager: Reports to Director, Operations.

Title of Direct Reports: Direct reports may including Sourcing Managers, Senior Sourcing Managers, Meeting Coordinators, Meeting Event Housing Specialists, Meeting Event Managers, Meeting Managers, Project Account Managers

Title of Peers: Operations Manager

Internal and External Contacts: Working relationships with Guest Services, Creative, Web Producers, Supplier Relations, Accounting, Sales, Event Operations, clients and third party suppliers.

Primary Responsibilities

50%

Interviews and selects direct reports. Encourage the sharing of best practices, industry trends, ideas, and special educational opportunities. Leads team meetings with direct reports to discuss volume, productivity, customer deliverables, process, and service levels. Approves and presents salary recommendations to Director. Serves as a mentor in the areas of forecasting, costing and budgeting, and reviews team members' program budgets. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports. Act as subject matter expert (SME) to ensure consistency and training for all, using best practice approach, experience and knowledge.

30%

Participates in client meetings, presentations and quarterly/annual business reviews to explain operational processes, review contractual statistics and workload, and resolve challenges.Communicates customer inquiries to Director which have the potential to escalate. Communicates leads and assist with costing, proposals, letters of agreement, and deliverables on renewal business for the account. Maintains proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction.

20%

Strategizes with Director to analyze, forecast, implement and manage financial and operational measures to track results and ensure operational profitability.Audits files of other employees' events.Oversees documentation of negotiated savings by client.Reviews contracts to ensure terms and conditions are accurate and legally protective of the client, including attrition dates, cancellation policies and addendum usage.Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements.Ensures that customer satisfaction via client survey and Benchmarks results are analyzed and communicated for the purpose of developing direct reports and ensuring and improving client satisfaction. Develops service recovery plans, ensures the plans are implemented, and improvement goals are achieved or exceeded. Provides back-up support for Director, as necessary.

Education or Equivalent Work Experience

Required/Preferred: Required

Type of Degree: Bach. Degree

Area of Study (Optional)

Years of Experience

8-10 Years

Qualifications

1. Bachelor degree or equivalent experience required. 2+ years proven supervisory and/or leadership experience preferred. Minimum of 7-10 years of experience in project, event or meeting management/procurement.

2. Domestic and international destination knowledge.

3. Proven ability to promote change and efficiencies within an organization.

4. Professional oral and written presentation skills.

5. Proven ability to understand and suggest technology solutions for business stakeholders and employee efficiencies.

6. Prior successful experience in developing, managing, and maintaining key client and supplier relationships and in developing cost sheets and implementing costing strategies.

7. Strong knowledge of program/event management and budget maintenance, and proven aptitude for technology and/or software solutions and analytic skills.

8. Ability to travel 25% of time and co-locate on client's campus in East Hanover, NJ (flexible).

Travel Requirements

Travel Required: Yes

Percentage of Time Required: 25%

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.