Title: Enrollment Operation Manager

Employee Classification: Professional 52 Wks Non-Unit

Department: Enrollment Services

Salary Range: 65,921.00

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students. More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation. STLCC sends more transfer students to Missouri's four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents. Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

Provides leadership and management to ensure the entire enrollment operations process functions effectively and works in support of and successfully meets the goals and needs of campus Enrollment Services staff. Serves as the expert for the enrollment operations area. The operations area is responsible for processing all credit applications (degree-seeking and non-degree-seeking) for admission, data-entry of high school and college transcripts, and processing any updates to a student's record (i.e., data corrections, Student Type Changes, Regular Student Status Corrections etc.) Serves as the district-wide expert in enrollment operations with oversight of all admission processes in Banner and the document imaging system (BDM). Responsible for evaluating and recommending new technologies to improve the functions and efficiencies of the operations area in collaboration with the Registrar's office. Responsible for coordinating Enrollment Operations technology needs related to CRM, Banner, and other data management systems; this position works closely with the Student Affairs Information Systems Lead.

What you'll do:

• Manages operations staff: Enrollment Processing Specialists (EPS's); identifies priority tasks for completion, approving timesheets, and requests for leave, ensuring proper staffing for weekend events, conducting employee evaluations, interview and on- boarding process; Ensure excellent customer service is provided by staff in-person and via email and phone.
• Develops and maintains Standard Operating Procedures (SOPs) to ensure optimal functioning and efficiencies of the operations team; oversees data entry and data integrity, develops preventative actions for data accuracy (i.e., through development of reports).
• Oversight of the College's application for admission.
• Collaborate with decision-makers to ensure a positive application experience.
• Participate in district wide meetings with Enrollment Services and Student Affairs offices. Serves on district wide/college committees.
• Facilitate communication regarding changes to enrollment related policy and processes to Students Affairs leadership and Enrollment Services.
• Oversees the implementation and ongoing management of data in the College's CRM.
• Coordinates the registration process for students and ensures the effectiveness of
  registration functions, working closely with the Student Affairs Information Systems Lead and the College Registrar; creates and communicates the registration and withdrawal calendar based upon the established College Academic Calendar.
• Provide feedback to Directors and Student Affairs System Leads regarding Application improvements to enhance service to students.
• Maintains and enhances communications and operational procedures and processes, including all technology systems that support enrollment efforts.
• Monitors and troubleshoots enrollment processes and workflows, promptly resolving issues.
• Manages processes and district inboxes for enrollment operations and required enrollment and/or medical documentation.
• Assists staff in the implementation of business process redesign solutions and new technology by providing training and documentation of solutions.
• Work with IT to detect and disable Fraudulent applications.
• Duplicate application detection and matching. Including data cleanup and movement when a record is merged by IT.
• Processing/Approval of Foreign Transcript Approval documents.
• Collaborate with Institutional Research to ensure accurate data for Reporting purposes (Census, State, and Federal reports).
• Contributes to the overall success of the College by performing all other duties and responsibilities as assigned.

Education, experience, and other requirements:

* Bachelor's Degree required.
* 5+ years' experience in the admissions and enrollment area of a college or university of which two years were in a supervisory role.

Preferred Qualifications:

* Master's Degree preferred.
* Experience in a community college setting.