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Intern - IT Site Admin
Novi, MI
Job/Internship Description
Description & Requirements
About the Role
As a Site administrator, provide day-to-day end user technical support and guidance to ensure functionality and efficiency.
Your Team
This is a site administrator role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of end-user computing in the Novi, Michigan office.
What You Will Do
Ensure desktop support internal processes and procedures are adhered to our standards
Manage incidents/ service requests assigned until resolution/ execution
Provide support to local and remote end users
Handle end-user escalation effectively and involve EUC Manager accordingly
Route/assign tickets to appropriate support group if necessary, identifying and escalating high priority, high severity issues
Update pending tickets with timely, precise and accurate information
Following up with end users or support groups, if necessary, for closure of pending tickets
Creating and uploading knowledge base articles
Provide support to internal projects and ensure all assigned projects deliverables are completed
Understanding on Microsoft (MS) Windows 10/11, Microsoft 365, IP addressing, DHCP, DNS, network cabling and patching
Perform application support, mobile device support, PC imaging, and asset management
Hands and feet support for Network, Security, Server (Windows and Linux), and Unified Communications towers
What You Need
Experience in core End User services domain
Knowledge of computer/ Laptops/ Printers/ peripheral troubleshooting
Knowledge of Office applications, MS M365, security clients, patch management, etc.
Experience and knowledge in various methodologies and models for end user services delivery.
Must have sound troubleshooting knowledge of Operating systems (MS Windows 10 and 11, Linux, MAC OS)
Strong communication skills, both verbal and written in English
What is Nice to Have
Work well in team environments and be self-motivated/self-starting
Strong listening skills and ability to innovate and brainstorm around business ideas and needs
Flexibility to support migration issues on the go, without supervision, deal with ambiguity, results driven
Able to derive results in an ambiguous setting and accomplish results in line with business needs.
What Makes You Eligible
Be willing to work in an office in Novi, MI - 40 hour work week- onsite
Successfully complete a background investigation and drug screen as a condition of employment
Must provide own housing and transportation to/from work.
Must possess unrestricted work authorization.
Must be currently enrolled in a Bachelor's Degree program at an accredited institution having completed your Sophomore year or later, taking at least one class in the semester/quarter prior to participation in the internship program and returning to school for at least one semester upon completion of the internship program
Must have a cumulative 3.0 GPA
Must provide full work availability for 12 weeks from start date- possible extension during academic year
What We Offer
Access to employee discounts on world class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.)
Inclusive and diverse work environment that fosters and encourages career development opportunities.
Flexible work schedule with a culture encouraging work life integration and collaboration in a global environment.
Professional development opportunities through HARMAN University's business and leadership academies
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.
Position Summary
Company
Start Date
As soon as possible
Employment Type
Full Time
Period of Employment
Open
Type of Compensation
Paid
College Credits Earned
No
Tuition Assistance
No
Required Student Status
Open
Preferred Majors
Other
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