ID | 2024-6221 | # of Openings | 1 | Category | Information Technology | Work Location Type | Physical |
The Technical Support Analyst position provides customer support in the areas of computer operations, computer repair, user and desktop support (hardware and software), and helpdesk. This involves utilizing computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments.
Essential Functions:
Skills & Abilities:
including, but not limited to:
o Microsoft Office Suite and related technologies
o Blood Establishment Computer Systems (BECS)
o Any other application systems relevant to business needs
Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.
Education:
Bachelor's degree in a business, math or computer related field. Experience may be substituted for some technical education.
Related Experience
Three (3) years directly related experience, including: installing and supporting workstations in a Microsoft Windows environment.
Any combination of education, training and experience equivalent to the requirements listed above that has supplied the necessary
knowledge, skills, and experience to perform the essential functions of the job.
Required Licences/ Certification
Valid Driver's License