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SVTC Technician III
Washington, DC
Job Description
Agile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce.
Requisition #: 251
Job Title: SVTC Technician III
Location: Joint Base Anacostia Bowling (JBAB), DIAC, 200 MacDill Boulevard Washington, District of Columbia 20340-5100
Clearance Level: Active DoD - TS/SCI with CI Poly
Required Certification(s):
* Must possess current DoD 8570 IAT II or IAM II certification.
SUMMARY
DIA serves as the Executive Agent for the Joint Worldwide Intelligence Communications System (JWICS) providing Wide Area Network capability at the TS//SCI level to the Department of Defense, Intelligence Community, non-title 10, and non-title 50 entities. DIA's Office of the Chief Information Office operates the JWICS Program on behalf of the agency, operating and maintaining the architecture supporting its nearly 250K users. The JWICS PMO manages JWICS and the associated Modernization effort by overseeing the research, development, design, and implementation phases to deliver new capabilities and maintain current operations of the JWICS architecture.
JOB DUTIES AND RESPONSIBILITIES
* Manage VTC scheduling and provide live event support.
* Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices.
* Operate and manage equipment for presentations, sound, lighting and audio/video conferencing.
* Create and manage user accounts.
* Develop SOP's for utilization of conference center equipment.
* Escalate IT issues to Tier III when needed.
* Provide workstation (thick and thin client), VoIP device, and voice and video conference support.
* Manage hardware in all stages including unpacking and setup of end user devices.
* Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies.
* Install application software on end-user device workstations via scripted install packages.
* Inventory management of UC deployed software and end user devices.
* Provide user education and training in basic hardware and software functions.
* Create and maintain documentation and SOPs to train new employees.
* Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests.
* Identify and execute process improvements and other enhancements that improve operational efficiency.
QUALIFICATIONS
Required Certifications
* Must possess current DoD 8570 IAT II or IAM II certification.
Education, Background, and Years of Experience
* Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree.
* Minimum of six (6) years of relevant experience in addition to education level.
ADDITIONAL SKILLS & QUALIFICATIONS
Preferred Skills
* Experience working in a DoD or IC environment desired.
WORKING CONDITIONS
Environmental Conditions
* Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.
Strength Demands
* Sedentary - 10 lbs. Maximum lifting, occasional lift/carry of small articles. Some occasional walking or standing may be required. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Physical Requirements
* Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse).
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. We believe several attributes are the root of our very best employees and extraordinary culture. We have named these attributes "The 6 H's" - Happy, Helpful, Honest, Humble, Hungry, and Hustle.
Happy: We exhibit a positive outlook in order to create a positive environment.
Helpful: We assist each other and pull together as teammates to deliver.
Honest: We conduct our business with integrity.
Humble: We recognize that success is not achieved alone, that there is always more to learn, and that no task is below us.
Hungry: We desire to consistently improve.
Hustle: We work hard and get after it.
These Core Values are present in all our employees and our organization's aspects. Learn more about us and our culture by visiting us
COVID-19 Vaccination Requirements
Agile Defense is subject to federal vaccine mandates or other customer/facility vaccination requirements as a federal contractor. As such, to protect its employees' health and safety and comply with customer requirements, Agile Defense may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR (c)
At Agile Defense, we know that our employees are our most important asset. We believe in our responsibility to our fellow employees, customers, company, and to our country. We promote teamwork, integrity, and creativity; we expect our fellow employees to also live these values.
Agile Defense, Inc. does not discriminate in practices or employment opportunities on the basis of an individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, marital status, veteran status, disability, or any other proscribed category set forth in federal or state regulations.
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4+ years
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