Broad Description of Duties:

Under the supervision of the Hollywood Cinema General Manager, the Funset Operations Manager is responsible for managing all aspects of this Family Entertainment Center to achieve revenue goals, increase business at the location through sales/marketing initiatives, grow group sales revenue, control costs, maintain quality, ensure proper staffing, develop and retain associates, and ensure guest satisfaction.

This position reports to the General Manager of the Hollywood Cinema.

Essential Functions/Job Duties:

Sales and Marketing

1. Develop and execute marketing strategies to increase sales;
2. Target group sales through marketing and community involvement to increase the number of birthday parties, team building events, and social outings by the number of events and create additional revenue opportunities through added amenities, extra food and beverage options, and added experiences;
3. Create an environment in the location that highlights group availability;
4. Create unique group packages and pricing that are competitive in the market and revenue-enhancing for the location;
5. Build a group sales team that is engaged, excited, welcoming, and guest-focused to grow the group sales efforts through positive experiences and word of mouth;
6. Collaborate with the District Director, other managers, and corporate departments to develop and execute programs that will drive attendance and meet guest needs;
7. Build and maintain relationships with organizations, schools, and other businesses in the community to encourage future business and a pipeline of candidates for staff positions;
8. Be the ambassador for Funset in the community;
9. Promote and support company-sponsored guest and associate recognition and reward programs.

Operations

1. Supervise the day-to-day operations of the facility to ensure operational excellence in accordance with company standards;
2. Be the face of Funset for guests, associates, and vendors;
3. Ensure guests receive excellent service and actively address any issues that arise;
4. Manage birthday parties and group events to ensure all attendees have a memorable experience that meets or exceeds their expectations;
5. Ensure all games and other equipment are well-maintained, in good repair, and clean;
6. Order and maintain an inventory of attractive prizes to stimulate gameplay;
7. Order and complete periodic inventories of all supplies; assure all orders are within budgeted parameters and that inventory will meet the needs of the business;
8. Maximize food and beverage sales; ensure all recipes are followed and that the Marcus standards of quality are met;
9. Manage the budget and identify opportunities for revenue generation and cost savings;
10. Maintain revenue, payroll costs, other expenses, and profit margins within budgeted parameters. Implement appropriate action when the property falls below the established budget parameters;
11. Process daily and end-of-period reports, accounts payable, and payroll. Assure accurate accounting of property funds, including cash drawers, bank deposits, and petty cash;
12. Work with the General Manager on repairs and replacement needs.

Quality Assurance

1. Maintain a safe and clean environment for all guests and associates;
2. Monitor and ensure engaged and high performance of the staff by being present on the floor during operations;
3. Maintain and administer the safety and security of guests and associates, including OSHA compliance, general liability, and workers' compensation reporting requirements. Comply with all federal and state guidelines;
4. Ensure that all areas of the facility are within company standards, including quality, service, cleanliness, safety, security, and maintenance;
5. Investigate and ensure corrective actions are taken for deficiencies found via internal/external audits, property walk-throughs, and guest or associate complaints;
6. Ensure that improvements are made to enhance Funset's curb appeal, approach, facility presentation, and guest experience.

Staff Management

1. Provide leadership, coaching, and mentoring to the facility's associates;
2. Recruit, hire, train, and schedule staff;
3. Train and develop associates regarding policies, practices, and procedures. Provide praise and encouragement to stimulate development;
4. Conduct performance appraisals, disciplinary actions, counseling, and discharge of associates;
5. Inform the General Manager on a timely basis of any operational or personnel problems at the theatre;
6. Maintain associate records to comply with all Human Resources and payroll guidelines and procedures.
7. Perform job duties of any position with the facility, as necessary.

The above list reflects the general details necessary to describe the principle and essential functions of the position. It shall not be construed as the only duties that may be assigned for the position.

Job Requirements:

• 1-2 years of previous related management experience in the hospitality or entertainment industries;
• Possess strong interpersonal, problem-identification, and problem-solving skills;
• Possess strong written and verbal communication skills;
• Possess a strong customer service focus;
• Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
• Flexibility to work varied shifts to include days and nights, weekends and holidays;
• Ability to work in a fast-paced environment;
• Ability to represent the company professionally;
• Good computer skills and working knowledge of Microsoft Suite;
• Serve Safe Certification, Management Certification.

Physical Requirements:

While performing the duties of this job, the employee is frequently required to sit, talk, hear, and use hands to finger, handle, and touch objects, tools, or controls. The employee is required to stand for long periods and walk often. The employee must occasionally lift and move up to 40 lbs. Specific vision abilities this job requires include close vision and the ability to adjust focus. An individual must meet the mental and physical requirements described here to perform the essential functions of this position successfully.

Work is performed in a kitchen and theatre environment. The noise level is usually moderate to high, with an occasional loud environment. The work environment characteristics described here represent those encountered while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Education Required:

• Four-year college degree or equivalent experience preferred.

Marcus Theatres is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws.