Advancement

The Senior Business Support Specialist plays a key role in assisting Advancement leadership and staff, including front-line fundraising staff and units, to achieve philanthropic success for the University. This position is instrumental in driving the University toward revenue by supporting fundraising goals with accurate and timely reports while maintaining data integrity in the donor database/CRM.

Key Responsibilities:
* Plan and produce detailed and accurate reports from the donor database/CRM for Advancement and University leadership that enhance data-driven decision-making about donor prospects to build affinity and move them toward philanthropic giving.
* Generate profiles on major donor prospects for meetings with University and Advancement leadership.
* Manage and maintain the donor database/CRM, ensuring accurate and up-to-date records.
* Conduct regular data audits to identify and correct inaccuracies or inconsistencies.
* Created and designed "how-to" instruction guides for Advancement staff regarding data entry requirements.
* Update instructional materials as needed to reflect changes in data entry procedures or donor engagement strategies.
* Maintain a data glossary and update Advancement policies in the CRM to provide standard language and operating procedures.
* Provide in-person and online training for Advancement staff in the CRM to improve efficiency with accurate and timely data entry.
* Support the Prospect Development team by assisting with research using various public resources to identify and verify potential donors.
* Support the Prospect Development team in scheduling team meetings, managing team subscriptions and conference and travel expenses, and performing other administrative duties as assigned.

M-F 8am-5pm

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

* Experience working in higher education fundraising or a similar nonprofit setting.
* Proficient in donor management software and CRM systems.
* Experience in Microsoft Office Suite, especially Excel, Word, and PowerPoint.
* Customer service experience with excellent communication and interpersonal skills.

Salary Range: $22.00/hour - $26.00/hour

Grade: GGS 008

University title: Senior Business Support Specialist

Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Resume and Cover Letter

Our benefits:
As one of Missouri's largest employers, MU staff members enjoy exceptionally competitive health, PTO and retirement plans. A few highlights:
* Health Insurance -Three plans to choose from, including our Custom Network Plan; a cost-effective insurance option that utilizes our extensive network of MU-affiliated hospitals, clinics and pharmacies.
* HSA - UM provides between $400 - $1200 in contributions to health savings accounts, depending on plans and dependents
* Dental - 100% coverage for preventative care, with no restrictions on network or non-network providers
* Vision - $0 copays on frames and contact lenses along with a $140 allowance, and a $10 copay on yearly eye exams.
* Retirement - UM will match 100% of up to 8% of eligible pay contributed to a 457(b), with a three-year vesting period on University contributions.
* Tuition Assistance - Up to 75% of tuition and supplemental fees waived for employees, and 50% waived for spouses and dependents
* Time Off - Personal time off (PTO) as well as 9 paid holidays.
* Winter Break - The university observes a paid holiday for the period between Christmas Day and New Year's Day.
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research, and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.