Reservations Representative
New York, NY 
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Posted 1 month ago
Job Description
Reservations Representative | |
Posting Details
Position Information

Position Title Reservations Representative
Department Visitor Services - 080
Position Summary
The American Museum of Natural History is one of the world's preeminent scientific and cultural institutions, and has as its mission to discover, interpret and disseminate information about human cultures, the natural world and the universe through a wide-ranging program of scientific research, education and exhibition.

The Visitor Services department is seeking a full-time Reservations Representative. The Reservations Representative's primary function is to provide excellent customer service while answering incoming calls and inquiries. They sell Museum admission and program tickets to the public, tour operators and group leaders. Additionally, they provide accurate information while answering inquiries from all, including Museum staff.

Job duties include:
  • Create reservations on behalf of the Museum over the phone, providing a positive experience for all callers by answering a wide range of questions. Enhance the visitor's experience and present the Museum as an educational environment.
  • Provide additional information to visitors and potential visitors about the Museum. Perform clerical tasks such as email and faxing materials as requested.
  • Book group visits and suggest itineraries using the Tessitura ticketing system. Help visitors make the best use of their time while in the Museum.
  • Make outbound calls related to upcoming Museum programs.

The expected salary for the Reservations Representative is $39,130/annual. This position is overtime-eligible and the AMNH offers an extensive benefits package designed to meet the needs of our dedicated and diverse community.

Pay will be determined based on several factors. The hiring range for the position at commencement is based on the type of work and the scope of responsibilities. The salary and placement offered is based on a number of individualized factors, including, but not limited to, skills, knowledge, training, education, credentials, areas of specialization and depth and scope of experience.
Required Qualifications
  • High School Diploma or equivalent.
  • Two years experience in a high-volume customer service environment or call center.
  • Availability to work weekends and holidays.
Preferred Qualifications
  • Familiarity with Museum ticketing systems and organization programs.
  • Excellent communication and computer skills.
  • Ability to articulate thoughts clearly (including over the phone), retain information and maintain patience.
Physical Demands
Category Full-Time
Total Number of Scheduled Hours Per Pay Period 70
Union Status Union
FLSA Non-Exempt
Expected Salary Minimum $39,130/annual
Expected Salary Maximum $39,130/annual
EEO Statement
The American Museum of Natural History is an Equal Opportunity/Affirmative Action Employer. The Museum does not discriminate with respect to employment, or admission or access to Museum facilities, programs or activities on the basis of race, creed, color, religion, age, disability, marital status, partnership status, gender (including sexual harassment), sex, sexual orientation, gender identity, gender expression, genetic information, pregnancy and lactation accommodations, alienage or citizenship status, current or former participation in the uniformed services, status as a veteran, caregiver, pre-employment marijuana testing, sexual and reproductive health decisions, salary history, national or ethnic origin, height, weight, or on account of any other basis prohibited by applicable City, State, or Federal law. Additional protections are afforded in employment based on arrest or conviction record, status as a victim of domestic violence, stalking and sex offenses, unemployment status, and credit history, in each case to the extent provided by law.
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Posting Detail Information

Posting Number GS753P
Open Date 03/27/2024
Close Date
Open Until Filled Yes
Special Instructions to Applicants
Supplemental Questions

Required fields are indicated with an asterisk (*).

Documents Needed To Apply
Required Documents
  1. Resume
  2. Cover Letter
Optional Documents

The American Museum of Natural History is an Equal Opportunity/Affirmative Action and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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