Job Description:
HOC's Resident Services Department strives to enhance the lives of HOC customers by coordinating and implementing a vast array of high-quality programs, services, and resources. Through collaborative partnerships with Montgomery County, the federal government, and various community-based organizations, Resident Services is able to offer comprehensive service coordination, impactful resident programs, and robust supportive housing services to individuals and families who reside in HOC owned-managed properties or receive HOC housing subsidies, as well as applicants on HOC's waitlist.
The Resident Services Operations Analyst will serve as a valuable contributor to the Resident Services team with a focus on performance management, reporting, data management, compliance, and budget oversight under the direction of the Vice President of Resident Services.
Note: This is a hybrid position. Employees are eligible to work remotely two days a week once the 6-month probation period has been successfully completed.
Job Duties:
Performance Monitoring and Reporting
Data Management and Compliance
Budget Tracking and Oversight
Minimum Qualifications
Experience: Three (3) years of experience in data analytics, project management, and/or performance management preferably in a social services setting.
Education: Graduation from an accredited college or university with a degree in Public Administration, Business Administration, Sociology, Psychology or a related field. An equivalent combination of education and experience may be accepted.
Knowledge, Skills and Abilities:
Preferred Skills:
HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.
HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.