Hotel:
Jefferson City Capitol PlazaFront Office ManagerFull timeAtrium SPIRIT - where teamwork, passion and appreciation ignite service excellenceAre you ready to lead with flair and finesse? Join our vibrant team at the Jefferson City Capitol Plaza, where hospitality meets excitement! We're on the lookout for an enthusiastic Front Office Manager to orchestrate the seamless operation of our bustling lobby and front desk, overseeing the guest experience in our 255 stunning rooms. As part of the Atrium Hospitality family, you'll thrive in an environment that values innovation and teamwork, all while embracing the unique charm of Jefferson City. If you're passionate about delivering top-notch service with a smile and ready to be part of an unforgettable journey, seize this opportunity to shine at the Jefferson City Capitol Plaza!
Atrium Hospitality is seeking a dynamic Front Office Manager is to ensure an exceptional guest experience while ensuring all standard operating procedures pertinent to the Front Office Department (including brand and Atrium specific) are being followed.
TheFront Office Managerwill be tasked with the following duties, responsibilities, and assignments:
Manage direct reports by ensuring Associates understand employment practices, recommending employment decisions and corrective action, supporting performance management, and implementing discipline
Ensurethat Associates are meeting guest needsand appropriately responding to any guest concernsandescalating as appropriate;
Createa best-in-class guest experience by engaging with guests, providing friendlycourteousservice, anticipating guest needs, increasing guest loyalty, and maintaining relationships;
Coordinateactivities with other departments to ensure that services are provided in an efficient and timely manner;
Ensurefinancial goals of the department and the hotel are being metby managing labor costs; controlling expenses for supplies and equipment, and determining revenue-driving initiatives;
Perform or assist with cleaning duties as necessaryensuring the hotel is achievingCleanlinessAssuredStandards;
Evaluateand recommendrevenue driving initiativesandmonitorrevenueperformance;
Recommendand implement approvedchanges that could improve service and increase operational efficiency;
Ability to serve as Manager on Duty;and
Any and all other work as required to complete the primary purpose of the position.
What you will need to be considered for this role:
Minimum 2 years of hospitality, front desk experience,
Minimum 2 years of prior supervisory experience
High school diploma or equivalent
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
What will set you apart:
2 years of night audit experience
Bachelor's Degree in related field
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
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When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohibe la discriminacion y el acoso de cualquier tipo sin distincion de raza, color, religion, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientacion sexual, genero de identidad o expresion, o cualquier otra caracteristica protegida por las leyes federales, estatales o locales. Esta politica se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratacion, la colocacion, la promocion, la terminacion, el despido, el retiro, la transferencia, las licencias, la compensacion y la capacitacion.Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/