We are currently hiring for the following positions:

• Return Agents
• Greeters
• Exit Gate Agents
• Sr Customer Assistance Representatives

Hours / schedule will vary based on positions. Current openings include Opening Shifts, Mid Shifts, and Night Shifts, Weekends and holidays included as we are open 365 days per year.
 

Return Agents

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Keep lot organized for ease of access and traffic flow.

Greeters

• Welcome members to the facility when they arrive on the lot.
• Assist members with questions and concerns to minimize counter visits.
• Communicate customer service issues to management.
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers.

Exit Gate Agents

• Verify car information and VIN number for security and car control.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

Sr Customer Assistance Representatives

• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return.
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information.
• Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
• Assist customers within the queue to minimize any wait time and provide the most efficient service possible.