Our Mission is to be #1 by creating a better life for our customers. At LG Electronics, we make products and services that make lives better, easier, and happier through increased functionality and fun. Put simply, we offer the latest innovations to make “Life Good”! As a global leader, we strive for greatness not only in the products we make but in our people. That is why we are currently seeking the newest innovator to join our dynamic team as a Field Service Warranty Administrator located in the Alpharetta, GA OR Farmers Branch, TX. You will need to be in the office for training but will be able to work from home with visits to the office as required.
What we can offer:
Culture for Growth | Top Notch Employee Health & Well Being Benefits | Every Voice Matters | Global Reach
The Opportunity:
Field Service Warranty Administrator - Contractor
We are currently seeking a Field Service Warranty Administrator to join our dynamic Air Solutions Team! This role is located in our Farmers Branch, TX office!
Role & Responsibilities:
The Warranty Administrator position is responsible for data collection & submission for customer extended warranties and equipment replacement processes.
• Submit extended warranties for LG HVAC customers accurately and efficiently using LG platforms.
• Process scrap requests for equipment replacement in accordance with company policies and procedures.
• Maintain detailed records of warranty information and scrap requests for auditing purposes.
• Liaising with customers and internal departments to ensure timely resolution of warranty issues and scrap requests.
• Communicate warranty terms and conditions to customers and providing support as needed.
• Collaborate with sales, service, and operations’ teams to address warranty-related concerns and improve customer satisfaction.
• Keep abreast of best practices related to HVAC warranties and equipment replacement processes.
• Assist in the development and implementation of initiatives to streamline warranty administration and scrap request processing.
• Provide regular reports and updates to management on warranty administration and scrap request activities.
• Support other department functions as requested.
Qualifications:
· High school diploma or equivalent (required)
· Associate degree in business administration or related field (preferred)
· Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
· Experience with database software (e.g., Salesforce, Oracle)
· Ability to navigate and use web-based warranty submission portals
· Familiarity with basic troubleshooting techniques for computer and software issues Sent from my iPhone
LG Electronics, USA Inc.; LG Mobilecomm USA, Inc., LG Mobile Research USA LLC, and Zenith Electronics LLC provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the Company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics.
Pay Range: $20.00-$23.00 per hour
In addition to the above, we believe that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. We consider geographic pay differentials in final offers. Because we operate in many geographies and have many business units across the United States, where applicable, may not reflect the specific business or geography differential that will apply to the final offer.